Privacy Policy
Last updated: May 14, 2026
This Privacy Policy explains how Pitchster.ai ("Pitchster.ai," "Pitchster," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you visit our website, use our products, interact with our services, submit information through forms, subscribe to communications, participate in demos, or otherwise engage with us.
This Privacy Policy applies to:
- The website located at https://pitchster.ai
- Pitchster.ai web applications, tools, forms, landing pages, demos, waitlists, and related online services
- Sales, marketing, support, onboarding, and business communications
- Any other service where this Privacy Policy is posted or referenced
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
For privacy or legal questions, contact us at: Pitchster.ai Legal Team. Email: compliance@pitchster.ai
1. Who We Are
Pitchster.ai provides AI-enabled software, tools, content, workflow support, and related services designed to help users, businesses, founders, teams, and organizations create, improve, analyze, manage, or present business-related materials, including but not limited to pitch decks, business content, go-to-market materials, investor communications, sales assets, startup documentation, and related workflows.
Depending on how you use Pitchster.ai, we may act as:
- A business/controller when we decide how and why personal information is processed, such as for website analytics, marketing, account management, billing, and customer support.
- A service provider/processor when we process personal information on behalf of a customer under a written agreement.
2. Information We Collect
We may collect personal information directly from you, automatically through your use of our website or services, from third-party sources, and from business partners.
2.1 Information You Provide Directly
We may collect information you provide when you visit our website, submit a contact form, request a demo, join a waitlist, create an account, subscribe to newsletters, upload/generate content, or communicate with our teams.
This information may include: name and email address; phone number and job title; company name and industry; website URL and billing details; account credentials and user profile information; feedback and support requests; business materials and pitch content; uploaded files and generated outputs.
2.2 Account and Usage Information
If you use Pitchster.ai products, we may collect: account ID, login activity, user role, workspace information, product usage activity, feature interactions, session metadata, files created/edited, prompts/instructions, usage limits, and troubleshooting records.
2.3 Content You Upload or Generate
Pitchster.ai may allow users to upload or generate content including business plans, pitch decks, investor materials, market research, and financial assumptions. This content may contain personal or confidential business information. You are responsible for ensuring you have the right to provide this content.
We do not claim ownership of your submitted business content solely because you use Pitchster.ai.
2.4 Information Collected Automatically
When you visit our website, we and our providers may automatically collect: IP address, device type, browser type, operating system, referring URL, pages viewed, clicks, date/time of access, session duration, approximate location, and performance/analytics data.
2.5 Information from Third Parties
We may receive information from authentication providers, payment processors, CRM tools, analytics providers, marketing platforms, and publicly available sources.
3. How We Use Information
3.1 To Provide and Operate the Services
Creating accounts, authenticating users, providing AI tools, processing uploaded content, generating materials, saving preferences, enabling collaboration, processing payments, and maintaining platform performance.
3.2 To Improve and Develop Pitchster.ai
Understanding user interactions, improving product performance, fixing bugs, developing new features, and conducting research.
3.3 To Communicate with You
Responding to inquiries, sending demo confirmations, delivering product updates, and sharing marketing communications (where permitted). You may opt out at compliance@pitchster.ai.
3.4 For Marketing and Advertising
Measuring marketing performance, personalizing experiences, retargeting visitors, and identifying business leads.
3.5 For Security, Fraud Prevention, and Compliance
Protecting our services, detecting fraud/abuse, enforcing agreements, monitoring system integrity, and complying with legal obligations.
4. AI-Specific Data Practices
Pitchster.ai uses AI and machine learning to provide its services.
4.1 Information Processed: We process prompts, instructions, uploaded documents, generated outputs, user edits, and project context.
4.2 AI Output: Outputs may be incomplete or inaccurate. You are responsible for validating outputs before business use. Pitchster.ai does not provide professional legal/financial advice.
4.3 Model Improvement: Unless otherwise stated in a separate agreement, we do not use private customer workspace content to train third-party foundation models in a way that identifies you or your organization.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate and improve our services.
- Strictly Necessary: Required for security, login, and core functionality.
- Performance and Analytics: Help us understand website traffic and product usage.
- Functional: Remember your preferences and interface settings.
- Advertising: Used to deliver relevant ads and build marketing audiences.
You may manage cookie choices through our banner, browser settings, or platform-specific tools. Blocking cookies may affect website functionality.
6. How We Share Information
We do not sell personal information for money. We may share information with:
- Service Providers: Vendors helping with hosting, AI, payments, and support.
- Business Users: Workspace owners and collaborators if you use Pitchster through an organization.
- Legal Disclosures: When necessary to comply with law, protect rights, or defend legal claims.
- Business Transfers: As part of a merger, acquisition, or sale of assets.
7. Categories of Personal Information Collected
- Identifiers — Name, email, IP address, account ID
- Commercial information — Subscription plan, billing status
- Internet activity — Website usage, clicks, logs
- Professional info — Company, title, industry
- User Content — Uploaded files, prompts, outputs
- Inferences — Product interests, usage patterns
8. Legal Bases for Processing
Where applicable (GDPR/UK GDPR), we rely on: contract, legitimate interests, consent, and legal obligation.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described, unless a longer period is required by law. Retention depends on account status, contractual requirements, and security needs.
10. Data Security
We use reasonable safeguards designed to protect information from unauthorized access. Safeguards include access controls, encryption in transit/at rest, and monitoring. However, no system is completely secure.
11. International Data Transfers
Pitchster.ai may process and store information in the United States or other countries. We use appropriate safeguards for international transfers where required by law.
12. Your Privacy Choices and Rights
Depending on your location, you may have rights to: access, correct, delete, restrict processing, object to processing, data portability, and withdraw consent. Contact compliance@pitchster.ai to exercise these rights.
13. California Privacy Notice
California residents have the right to know what data is collected, access/delete data, correct inaccuracies, and opt out of "sale" or "sharing" of data. We do not sell data for money, but certain analytics/advertising may be considered "sharing."
14. U.S. State Privacy Rights
Residents of other U.S. states may have additional rights to access, correct, delete, port, or opt out of targeted advertising. Contact us to exercise these rights.
15. GDPR, UK, and International Privacy Rights
If you are in the EEA, UK, or Switzerland, you have rights including access, rectification, erasure, and lodging complaints with supervisory authorities.
16. Marketing Communications
You may unsubscribe from marketing emails at any time using the link in the email or by contacting us. We may still send transactional or service-related messages.
17. Children's Privacy
Pitchster.ai is not intended for children under 13. If you believe a child has provided data, contact us and we will delete it.
18. Third-Party Links and Services
Our website may link to third-party services. We are not responsible for their privacy practices, content, or security.
19. Payment Information
Payment information is processed by third-party processors. We generally do not store full payment card numbers on our systems.
20. Business Customer and Workspace Data
If you use Pitchster through an organization, your administrator may manage access, view content, review activity, and control settings.
21. Confidential Business Information
We use reasonable safeguards to protect business-sensitive information. Do not upload information you are not authorized to share.
22. Data Processing Agreements
For business or enterprise customers, we may offer DPAs or BAAs where mutually agreed in writing.
23. User Responsibilities
You are responsible for ensuring data rights, avoiding unnecessary sensitive uploads, reviewing AI outputs, and maintaining credential confidentiality.
24. Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be notified via website post or email. Continued use acknowledges the revised policy.
25. Contact Us
For privacy, legal, or data rights questions, contact: Pitchster.ai Legal Team. Email: compliance@pitchster.ai